Navidium Shipping Protection

Navidium Shipping Protection

$ 2.00
/
Shipping calculated at checkout.

LOOKING FOR SOMETHING DIFFERENT OR CUSTOM?
We love creating custom designs! We have a variety of fonts and images on file, or we can use your logo or other custom artwork. Contact us for more info

COLORS
Please be aware that colors may vary slightly from your proof to your delivered product due to browser and monitor settings.

FONTS
Where a font choice is availble but you have not selected an option, the main photo font will be the default.

Production does not begin until your proof (if requested) has been approved. 

Shipping times will vary depending on your location. Normal shipping time is around 5 business days (within the 48 continental US).

We use UPS and FedEx for delivery and therefore are unable to ship to PO Boxes.

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By selecting Package Protection at checkout and paying an additional fee of 3% of your order subtotal, your order will be protected from damage, loss, or theft. If your order never arrives or is damaged when it arrives, you can easily file a claim with our team and receive a replacement order or be reimbursed via a store credit to be used on the same product as previously ordered.

 

If your package has been marked "delivered", yet you have not received it, please wait at least 3 days, but no longer than 15 days, after delivery confirmation to file a claim.   

  • For packages marked delivered, but still have not been received 3 days after delivery confirmation (and no longer than 15 days), we will issue you a replacement. If a replacement cannot be sent (limited edition, discontinued, etc.), we will issue store credit for the original purchase price to be used on the same product as previously ordered
  • For packages not marked delivered & presumed lost by the carrier, we will issue store credit for the original purchase price to be used on the same product as previously ordered.
  • For damaged packages, we will issue you a replacement. If a replacement cannot be sent (limited edition, discontinued, etc.), we will issue store credit for the original purchase price to be used on the same product as previously ordered.

We ask for your cooperation as needed for filing insurance claims, which may include photos, etc.

To file a claim, contact us at hello@rubiandlib.com with your Order ID, contact info, and a description of the problem, and we will get back to you within 2-3 business days. Please include photos of damaged items, if applicable. Please use subject line: "Package Protection Order ####"

If you declined Package Protection, and your package has been lost, stolen, or damaged, please contact the carrier directly.

Package Protection does not cover shipments where shipment addresses were input incorrectly by the customer.

Customer Reviews

Based on 3 reviews
33%
(1)
33%
(1)
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33%
(1)
S
Seyarra

Love it

C
Catherine Sanders
Perfect Wedding Koozies

We bought koozie and they turned out perfect. Can’t wait to use for our wedding!

D
Damion

Terrible can’t even see the custom writing

How It Works

Customize Your Order

Find a design you love, enter your custom details, and place your order. Have a custom request? Just leave a note or send a message, we’re here to help!

Receive a Proof

Our in-house designers will send a proof within 48 business hours. Need changes? We can do that too - nothing goes to print until you love it!

Production & Shipping

Production times vary per item but once your order ships, we'll send an email with the tracking number. Then it's time to party! Questions about your arrival date? Customer Service is here to help.




QUESTIONS? READ OUR FAQS OR CONTACT US