Artwork FAQs

A few things to know before you order:

For the best result, please have your pet posed in the direction you'd like them illustrated. Any changes to the custom artwork after the design process has begun will incur a redraw fee — but don't worry, text and layout adjustments are complimentary for up to two rounds of proofs.

On proofs & refunds: Custom illustration fees are non-refundable once our designers have begun your artwork. If you need to cancel, please reach out as soon as possible and we'll do our best to help before work gets underway.

Already have artwork? If you have a vector-based, high-resolution file, we can use it in place of a custom illustration — no artwork fee required. Please keep in mind that vector art is not a photograph; we need black and white line art, not images. If your illustration was created by an independent artist, a print release will also be required before we can move forward.